17 September 2020 · Service Department

COVID-19 Service Announcement

COVID-19 Service Announcement

Coronavirus: Servicing permitted
A Message from VACC
16 September 2020

Stage 4 restrictions pertaining to logbook and scheduled vehicle servicing have been eased, after a long and collaborative discussion between VACC and the Victorian Government.

Any vehicle, be it for a permitted industry or a member of the public, can now have a routine service or scheduled service performed.

This advice is confirmed on the Business Victoria website, under Frequently Asked Questions:

Routine maintenance (i.e. logbook or scheduled maintenance) is permitted as a standalone service for safety purposes only, including for repairs and product recalls. Under the current guidance, automotive, machinery and equipment repair and maintenance are permitted to operate:

  • where service providers are providing support to a permitted service or industry or
  • where it is required to maintain the health and safety of Victorians at home or at work (e.g. routine maintenance, vehicle repairs and critical maintenance including disinfection).

Previously under Stage 4 conditions, motorists living in the metro Melbourne area were not permitted to book routine servicing (logbook or scheduled maintenance) for their vehicle/s as a standalone service. Additional service work to a vehicle was only lawful when urgent vehicle repairs were being undertaken – in those cases, maintenance and servicing could then be completed at the same time, to keep the vehicle roadworthy. As a result, many metro Melbourne motorists were left vulnerable. 

“VACC research indicates that Victorian new car dealers saw an 81.1 percent drop in vehicles presented for service between June and August. This, when factoring in motorcycles and trucks, could have led to half a million vehicles missing their regular service ‘window’ by December – if the government had not listened to industry feedback and insight. Critical repairs may have been missed. This is not only dangerous but would have produced a backlog that was unlikely to be cleared in time for the end-of-year holiday period,” said VACC CEO, Geoff Gwilym.

City Jeep is ready to safely provide their services to metro Melbourne motorists once again. We have adapted quickly in order to adhere to government COVID-19 safety advice, adopting a contactless service model and implementing options such as contactless payment, emailing of invoices and work authorisation via SMS or email.

We have a strict COVID-Safe plan in place to ensure the safety of all guests and staff, including temperature checks, social distancing and regular sanitation of surfaces.

The servicing announcement reflects the Victorian government’s commitment to maintaining motorist safety and recognises the essential role that the automotive industry plays in the community and the economy.

Read the full VACC Statement here

COVID-19 Update from City Jeep

City Jeep's Sales, Service and Parts Departments are OPEN

While our dealership is physically closed to the public, our phone lines remain open during our updated trading hours for all your Sales, Parts and Service needs.

Contactless Click & Collect, as well as home and interstate deliveries are available for all vehicles and parts orders purchased during Victoria's current lockdown.

You can still have your vehicle safely serviced and maintained as our Service Department remains open. All current and future service bookings are welcome, with contactless drop-off available.

Updated COVID-19 Trading Hours:

Sales Department:

Monday - Saturday: 10:00am - 4:00pm

Service Department:

Monday - Friday: 9:00am - 4:00pm

Parts Department:

Monday - Friday: 9:00am - 4:00pm